Where to report bugs and software issues

Post about projects that use Inkscape for web design.
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microUgly
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Where to report bugs and software issues

Postby microUgly » Tue Jan 15, 2008 8:54 am

If you discover a bug or software issue with Inkscape the appropriate place to report it is at the Inkscape Launchpad site.

If you would like to discuss the issue with Inkscape developers (i.e. people who know) the best place to do so is on the Developers mailing list.

You are welcome to discuss issues on this forum, but you may not get the response you hope for. This is NOT a support forum.

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RobA
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Re: Where to report bugs and software issues

Postby RobA » Fri Jan 18, 2008 11:52 pm

Additionally, there is an "Answers" tab available at launchpad:

https://answers.launchpad.net/inkscape/

This is a place to ask "how-to" type questions. The upcoming version of inkscape .46 may have a link directly to that site in the help section, so once .46 is rolled out I expect it to get busy there.

-Rob A>

james hayden
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Re: Where to report bugs and software issues

Postby james hayden » Thu Apr 24, 2014 12:43 am

HELLO

First, make sure it's a bug. If Subversion does not behave the way you expect, look in the documentation and mailing list archives for evidence that it should behave the way you expect. Of course, if it's a common-sense thing, like Subversion just destroyed your data and caused smoke to pour out of your monitor, then you can trust your judgement. But if you're not sure, go ahead and ask on the users mailing list first, users@subversion.apache.org, or ask in IRC, irc.freenode.net, channel #svn.

You should also search in the bug tracker to see if anyone has already reported this bug.

Once you've established that it's a bug, and that we don't know about it already, the most important thing you can do is come up with a simple description and reproduction recipe. For example, if the bug, as you initially found it, involves five files over ten commits, try to make it happen with just one file and one commit. The simpler the reproduction recipe, the more likely a developer is to successfully reproduce the bug and fix it.

Though as a member of mywindowshosting.com I do have such kind of information needed.So If you like my information please do inform me about.
Thanks

imobdevtech
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Re: Where to report bugs and software issues

Postby imobdevtech » Thu Aug 21, 2014 9:15 pm

Great idea.i am waiting to use this type.I need more information about it.Please create blogs.Thank u.

moscowinkscapeuser
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Re: Where to report bugs and software issues

Postby moscowinkscapeuser » Sun Mar 15, 2015 2:06 am

Can someone please advise me where I should post a question to get help with install? V0.91 does not start after install.

Thank you,

Dan

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brynn
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Re: Where to report bugs and software issues

Postby brynn » Sun Mar 15, 2015 2:22 am

viewforum.php?f=5 Be sure to post your operating system and which version of Inkscape you installed

SumiScapist
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Re: Where to report bugs and software issues

Postby SumiScapist » Thu Jul 05, 2018 11:52 pm

When trying to report bugs at inscape.org, users are redirected to launchpad. I have a launchpad account which I have used in the past for this but I get a "page is stale" redirect advising me to check for browser add ons - of which there is only 1- a google tracker block. And I don't want to give any data to google. At all.

So basically a stalemate - suggestions for alternative where I can post the bug report that respects my privacy wishes?

Moini
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Re: Where to report bugs and software issues

Postby Moini » Fri Jul 06, 2018 7:10 am

Something doesn't work? - Keeping an eye on the status bar can save you a lot of time!

Inkscape FAQ - Learning Resources - Website with tutorials (German and English)

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brynn
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Re: Where to report bugs and software issues

Postby brynn » Sun Jul 08, 2018 6:37 pm

I have similar desire not to give google any info about me. I'm sure it's absolutely wasted energy, but I boycott google as much as possible. Makes me crazy just to have to allow youtube videos on my forum. But my desire to serve and support Inkscape users wins out over my desire to boycott google.

But I am able to post on LP. Can you share exactly which browser add-on it's requesting? I certainly don't have any google addons. Not that I know of. I don't know what "google tracker block" is.

Or is it asking to remove some certain addon? (Off to search for a google blocker addon, haha.....)

Edit
Oh, you mean cross-site requests? Just my brief searching, it looks like it's nearly impossible to be protected against all XSS. It sounds like the technology is changing faster than addon writers can create ways to block them.

But you know, there's always using a proxy. Or they have these VPN (virtual private networks) these days. Of course, you can't join any forum which is running decent security, because the VPN ip addresses are ID'd as spammers. Aaarrrrghhgg!!! This all just makes me crazy! Makes me want to buy an acre in some wilderness area, and become a hermit!

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brynn
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Re: Where to report bugs and software issues

Postby brynn » Sun Jul 08, 2018 6:57 pm

But getting back on the subject. If you could share all the relevant info (all of it) I'd be glad to post the report for you. Well, as long as I can at least generally understand it. If it's a very technical bug which I can't understand, I would not be able to answer developers questions, or test possible fixes, or anything like that.

Have you searched LP to find out if it's been reported already?

Moini
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Re: Where to report bugs and software issues

Postby Moini » Mon Jul 09, 2018 12:28 am

I think lp uses a google captcha for registration. It's why Chinese users can't register there without circumventing their country's internet blocks.
Something doesn't work? - Keeping an eye on the status bar can save you a lot of time!

Inkscape FAQ - Learning Resources - Website with tutorials (German and English)

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brynn
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Re: Where to report bugs and software issues

Postby brynn » Mon Jul 09, 2018 10:21 am

It's possible I reg'd before they started using it? Or else maybe I didn't think the captcha was sending info back?

SumiScapist
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Re: Where to report bugs and software issues

Postby SumiScapist » Thu Jul 12, 2018 12:53 pm

Here's a screenshot - Ghostery is reporting the login as having a google tracker - it insisits I uncheck both to proceed.

Launchpad log in.png
Launchpad log in.png (208.19 KiB) Viewed 6438 times

SumiScapist
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Re: Where to report bugs and software issues

Postby SumiScapist » Thu Jul 12, 2018 1:04 pm

brynn wrote:It's possible I reg'd before they started using it? Or else maybe I didn't think the captcha was sending info back?



I've had the account more or less since 2013 but I haven't had cause to use it for 6 months to a year maybe. I was using Ghostery however so either Ghostery has changed or Launchpad has.

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brynn
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Re: Where to report bugs and software issues

Postby brynn » Thu Jul 12, 2018 4:34 pm

I'm not familiar with Ghostery, I've never used it. I notice in your screenshot there seems to be an indication that there's an update available. If it were me, I guess I'd at least try getting that update.

I can't speak for Launchpad. It's one of the few sites which I regularly use, which does not require me to log in again, every couple of weeks. It's probably been a couple of years since I've logged in. And after that, I just stay logged in. (I wish more sites would do that!)

Well anyway, the error message doesn't mention anything about google. I would go by what the error message says, to fix the problem. If Ghostery blocks or hides the referrer header, that's probably the reason you can't log in, rather than google. (Or else it's the cookie issue, as the error message indicates.)

Actually I'm surprised LP is using a tracking cookie. Not that I'm any kind of expert, but LP doesn't seem like the kind of site that would track people. But if you have to accept the cookie for a moment, in order to log in, you can always delete the cookie immediately after you're logged in. The only thing they would find out (assuming you gave the cookie enough time to "phone home") is that you were on LP. (And being logged in, LP already knows you're there.) If you have to accept the google tag manager script to be able to log in, you can allow it, and immediately disallow it, after you're logged in. I do that all the time, using NoScript.

As much as I despise some of the products which google has created, the truth is, you'd have to devote a lot of time completely avoiding google products these days. Their products are everywhere!

Anyway, sorry I can't be more help. In my experience, sometimes you just have to give in. I've gone from trying not to give anyone any info, to trying to minimize it as much as possible. You'd have to (1) be an expert, and (2) devote a lot of time to it, to prevent from being tracked at all. And that would probably include not being able to use some websites at all.

SumiScapist
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Re: Where to report bugs and software issues

Postby SumiScapist » Thu Jul 12, 2018 10:55 pm

brynn wrote:the error message doesn't mention anything about google.


It happened the last time I visited and there was no update for Ghostery, and I've just checked now before replying there is no update pending. Generally with Ghostery updates relate to to the tracker database rather than functional updates.

To help you interpret what you're looking at next to "Essential" it says "1 tracker 1 Blocked" - underneath it names the tracker with the font in strikethrough.

What is happening is, as this is not the first time I have logged in to Launchpad, something is trying to force me to update the cookie stored on my machine and the instigator is a Google originating tracker.

Moini
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Re: Where to report bugs and software issues

Postby Moini » Sat Jul 14, 2018 10:01 am

So, the question is, would you like someone else to report the issue for you? If so, please provide a description :)
Something doesn't work? - Keeping an eye on the status bar can save you a lot of time!

Inkscape FAQ - Learning Resources - Website with tutorials (German and English)


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